Would you like to work for James?
James is looking for a new team member that will based in his constituency offices in Southend. The role is a full time position and the salary is in line with the IPSA pay scales. The job description is detailed below.
Key Tasks
· Provide advice and support to constituents on a variety of issues through liaison with Government agencies, the voluntary sector and others to resolve matters.
· Provide information, advice and support for individuals on a range of financial, health, housing and other issues.
· Liaise with the appropriate Government agencies, the voluntary sector and others to resolve matters for constituents.
· Draft correspondence
Key Responsibilities
· Compile and distribute to team members a daily media update.
· Deal with daily queries from members of the public, taking the appropriate initial action to resolve, document or escalate their concerns or enquiries.
· Where appropriate, liaise with the Parliamentary Resources Unit for responses to constituent enquiries.
· Gather relevant information from constituents in order to progress or close the case.
· Manage own caseload and progress of casework, ensuring all cases are logged updated with any actions taken and outstanding queries are followed up.
· Draft responses or respond to constituents on any issues raised on behalf of the Member.
· Maintain an up-to-date knowledge of relevant guidelines/legislation as appropriate in dealing with casework.
· Ensure cases are dealt with in a sensitive and confidential manner.
· Ensure records of contact with constituents are kept, with details of each case by adhering to the Data Protection Act principles and respect the confidentiality of data at all times.
· Undertake general administrative duties.
· Assist with the work of other colleagues as required and communicate appropriately with internal and external contacts.
· Competent use of IT including casework management systems, Microsoft Office package, email and internet to support the above.
If you are interested in applying please send a covering letter and CV via email to James’ Office Manager Lucy Paton-Brown at [email protected] by 5pm on Friday 25th September 2015.